Errors sending ringtones and wallpapers to Verizon users

Were continuing to have problems sending ringtones and wallpapers to users on Verizon. We’re working on it, but for now you may not be able to receive your ringtones if you are on Verizon.

Sorry. Stay tuned for further details.


in verizon wireless with 48 Comments

48 Responses to “Errors sending ringtones and wallpapers to Verizon users”

  1. Anonymous January 29, 2007 at 8:31 am #

    I have a Verizon A930 and it is not on the list of the NON WORKING verizon phones. So when I sent them as MP3 format, it went through and it had excellent quality. But I just couldn’t save them as ringtones. Now when I use the QCP format after all others failed, they all come through but with CRAPPY hearing quality. Help me out please. thanks

  2. Bill January 29, 2007 at 7:58 pm #

    Yes, the A930 should work OK (and sound decent). Go to the My Account->Phone Details page and select the Samsung SCH A930 from the list of Phones. Then, try resending a ringtone from the My Recent Ringtones and Wallpapers on your home page. If that doesn’t work, please let us know.

  3. Anonymous January 30, 2007 at 7:31 pm #

    i have a tmobile phone and i used to be able to download your tones and wallpapers now its telling me error when i try to download them could you look into this and email me if you figure something out

  4. Anonymous January 31, 2007 at 11:10 pm #


    i make a ringtone, upload it, send it, i get the message, i try to listen to it, then it doesnt play

    thats ONE of my TWO problems.

    my other problem is that a couple days ago before my first problem happened, i would get a song, (which i could listen to) but then it would like….make funny sounds and skip after only like…10-20 seconds. im pretty possitive my verizon LG phone is the VX6000 model.

    thanks, *frustrated*

  5. Bill February 1, 2007 at 10:11 pm #

    Hi Frustrated, I’m not all knowing – I just work with people that are ;). We’ve noticed on the LG VX6000 that the ringtones need to be really short, like less than 10 seconds long. Since the ringtone you tried was apparently longer than that, that might explain why it didn’t play correctly. Try shortening your ringtone and give it another try. If you’re still having a problem, let us know.

  6. Anonymous February 11, 2007 at 9:15 am #

    geez I was all excited when I went though every step of the way without a problem then after I hear the song loud and clear from the message, I saved the songs to “save sound” on my razor motorola but it’s very low even with the loudest setting…all I accomplished was a fee for texting & a sound I coulda got from holding my cel up against my speaker…please let me know when this issue can or ever be sloved cuz this is such a great site if it can work for all

  7. Anonymous February 12, 2007 at 10:13 pm #

    hey bill
    on my razor i am getting the ringtones but they sound like crap, they sound like they were recorded.

    please help

  8. Anonymous February 15, 2007 at 8:56 pm #

    i am having trouble getting good sounding ringtones on razor phone…sounds like they are recorded(verizon customer)

  9. Anonymous February 20, 2007 at 7:18 pm #

    I have the LG5200 and it is in the list for our phone details that we need to fill out, but then you cant set the ringtones on your phone. I think that is misleading when it is on the list. Is there something wrong with this, and it should work. Please email back.

  10. Shay February 22, 2007 at 3:10 pm #

    Hey I have an account and really excited, but for the past two days I have not be able to get any ringtones or wallpaper that has been sent to my phone. can you help?

  11. Anonymous February 26, 2007 at 2:33 am #

    hey i have a sch-a870 a verizon and it sends it but when i try to save it it says not supported type. if u get any thing tell me just send me a e-mail.. please

  12. Anonymous February 27, 2007 at 5:21 pm #

    I have the Motorola Razr, and ringtones are not being recieved..
    are you still having difficulty with verizon phones?

  13. Mike February 28, 2007 at 4:02 am #

    Im a Verizon Wireless customer and i just upgraded to the new Blackberry 8703e and im wondering if you will add that to the list of working phones for verizon, will i be able to send rings to my device? thanks!

  14. Anonymous March 1, 2007 at 8:49 pm #

    I don’t have verizon but how do I get ringtones and wallpaper to my phone

  15. Joe March 11, 2007 at 12:13 am #

    Hey I’m am a alltel custumer and my ringtones will not get through…when I click on the link I get a message saying that “the requested page can not be displayed”. I even tried changing the formats and it still doesn’t work…can you help?!?


  16. Keyanna March 16, 2007 at 1:20 am #

    The song is about 35 seconds long but, it only plays about 4 seconds of the song.WHY does it do that???(yes I am a verizon customer)(I got a Razr V3c)

  17. Tyler April 11, 2007 at 10:43 pm #

    I have a samsung SGH-X497 with Cingular
    and i get the TXT
    and i can fallow the links
    up until i get to where it says Dowload

    i click on it on my phone
    and then a page comes up that says
    this page could not be displayed…

    is there anything i can do?

  18. Anonymous April 14, 2007 at 4:31 pm #

    Hi i was wondering if there was a solution to my problem. i have a chocolate phone from verizon and when its set on mp3 format it wont play it used to i sent about 200 ringers in that format to my phone but it just quit working tlike when i get the pix-message it just says the name and doesnt play at all could u let me know what the problem is please….
    contact me @

  19. Anonymous April 27, 2007 at 3:53 pm #

    Why do i keep getting a message that says Internet Explorer is not responding everytime i click upload after i choose a song? it does this every time

  20. Anonymous April 29, 2007 at 3:53 pm #


  21. Anonymous May 10, 2008 at 1:51 am #

    I have a problem! I got the text and downloaded the ringtone! but it went to sounds. so i cant put it as a ringtone! I have a motarola krazer in verizon! PLEASE HELP!

  22. anonymous June 18, 2008 at 4:34 am #

    hey i have a SCH-A950 and i sign in and my upload button won’t even work, i try to click it and it doesn’t execute a command. also, i can receive wallpapers but not ringtones. when i send a ringtone i will receive the text but nothing is attached. i have made the ringtone as low as 5 seconds long and still nothing comes with the text please please please help!!!

  23. anonymous June 18, 2008 at 5:11 pm #

    i get on myxertones and try to get ringtones but it wont let me cause it says “your carrier (verizon wireless) is not providing for you to get them.That proves or atlest makes me think that verizon dosn’t want us to get free ringtones because they want the money so there making us buy them.That is what i think because verizon could be being greedy and selfish to us for money…..but once again thats what i think.

  24. kellz June 19, 2008 at 3:59 pm #

    I have the Verizon LG Voyager and the ringtones dont send at all to my e-mail! I understand that you all said that we verizon customers can send them to our e-mail and they might take a while. but mines dont come at all. Will i ever be able to get songs sent directly to my phone ever again?. Would you please let me know.


  25. frustrated!!!!!!!!!!!! June 19, 2008 at 9:04 pm #

    i followed the instructions…. i uploaded my own music, downloaded as ringtone, emailed it to myself, and, opened it. It played, then i went under options and there is SAVE SOUNDS, and SAVE TEXT.. no save ringtones????? does this mean that i can’t save any ringtones. the ringtone sounds great i just wish i could use it!!!!!

  26. noogie June 19, 2008 at 10:24 pm #

    Also a Verizon customer. Tried your fix – sending myself a message to my phone, but like the previous poster, I just get a blank message with rules and regulations listed below. Nothing to save. HELP!!!

  27. Tyler June 20, 2008 at 1:06 am #

    ythe change all of a sudden it was working fine before now it dont work sendin that dumbass emal thang plaz put it back the way itused to be.

  28. Sherri June 20, 2008 at 1:07 am #

    I can get some ringtones but not others. If I try to make them they will only save as my sounds. Then cant be set as a ringtone. And yes Im a verizon customer. I have the new Motorola W755. Any suggestions?

  29. Christina June 20, 2008 at 3:38 am #

    Try sending via email. Keep getting failure message. I cant even mail it?? Any advice? Wish Verizon did not have to be so greedy.

  30. frustrated!!!!!!!!!!!! June 21, 2008 at 5:53 pm #

    okay, i dont know whats wrong with my phone, i have a razr, and i was extremely happy to see the video, i followed all of the instructions, but when it came to me going to call ringtone, none of them were in there. I might have a newer version.

  31. Brian W June 23, 2008 at 6:20 am #

    i have verizon and i was wondering if things ever gonna be right, because i think its rediculous how they make you pay for so much stuff…its crap that they have you charged for these things and we finally find a way to get around to them and they disable it?! even more crap… but i just sent a message to my phone through yahoo…and i attched everything like you said but it never seems to work when i get the message to my phone? is it something i did,or is it just completely not working at all? email me plz!!

  32. Derek R June 26, 2008 at 3:36 am #

    I have a LG Vx5300 and it says the message must be under 350 KBYTE…. I don’t know to do…. and yes I did the email crap

  33. Alli June 26, 2008 at 9:26 pm #

    My phone recieves the email i send myself but no ring tone :( HELP!!!

  34. Dylan June 28, 2008 at 5:52 pm #

    I have a verizon w385 and i can send the ringtones to my phone but when i try and save them they go to my sounds and not my ringtones…any ideas on how to fix this?

  35. Fara June 28, 2008 at 11:15 pm #

    My songs became ringtones worked once I sent them from another phone to mine. However, directly from e-mail it would show up in my sounds but not ringtones.

  36. QueenTay July 1, 2008 at 12:47 am #

    Hi…i am a verizon customer and i am angry about the fact i cant get ringtones any more and my email wont send them do to some type of mailfailure so will this site ever work for verizon customers again…and would be more then happy if some one answer this question for me……

  37. breefreetyler July 2, 2008 at 5:14 am #

    My songs became ringtones worked once I sent them from another phone to mine. However, directly from e-mail it would show up in my sounds but not ringtones.

    I have the same problem as this guy.

    My phone is a samsung A870

    It now saves them to my sounds and it doesn’t show up when i go to sounds to set it. But i checked my phone and its on it.

    Im so confused :[


  38. Dylan July 2, 2008 at 5:26 am #

    i dont know if i can help you out breefreetyler but i had that sorta problem excpet mine showed up in my sounds and i couldnt set mine as ringtones. I was messin around today and forwarded it to myself on my phone and saved as a ringtone. I wish they could just do it like they use to..all this work sucks just for one little ringtone

  39. Colesmomma July 2, 2008 at 10:30 pm #

    I found a way around the whole verizon crap. I to tried to email myself a ring tone and verizon blocked it. Well if you used your email and send your self a picture that you have on your pc and the ring tone it will work. Like in the same email i attached a pic of my brother and the ring tone i wanted and it came through!

  40. Mandy July 5, 2008 at 6:11 pm #

    I have hotmail, and I get the email, with no music attatched. The only thing that comes thru is whatever I typed in the subject line and the body of the email.

  41. kyle July 7, 2008 at 4:11 am #

    verizon is so stupid all they want is money
    for some reason i cant e mail it to my phone either

  42. lena July 7, 2008 at 4:39 pm #

    my ringtones are being sent to my phone and i have the option to save as ring tone but after i do and it says they saved; they still dont show up in my rintones how do i get them to save?

  43. valerie July 8, 2008 at 10:38 am #

    fix this pleeeeeeeease!! i was so excited when my friend referred me to this site, cause verizon ringtones from vzw suuuuck. they have no good songs and they are always edited.!!

  44. Brian July 8, 2008 at 1:34 pm #

    this is unbelievable im trying to send ringtones to my verizon phone bt all i get is a white screen with a bunch of words and no sound. this new way of doing things is ridiculous please fix this so i can still egt my ringtones!!!

  45. ricardo July 10, 2008 at 10:32 pm #

    so you know how the site says to send an email with the attatched ringtone to (i replaced my # with 0′s on this for security)

    well i tried that with hotmail and i got nothing but an email back saying it could not be delivered

    so i did some google searching and it said to use, and when i tried it i got a messege on my phone but the ringtone that i attached didnt show up???

    idk if im attaching the file the wrong way or wats going on. plz help, u guy have a kick ass site and i really want to use it. :)

    oh and i have the LG Voyager with verizon if that helps

  46. Frank Baranowski July 13, 2008 at 12:40 am #

    Hey I have a Motorola Razr with verizon wireless and when i send an email with my ringtone to my phone (thru aol) it comes back and says that it couldnt be mailed and there was an error

    any ideas?

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