Verizon message delivery problems

***12/6 UPDATE***  

Finally, some good new. We have just (and I mean just) updated our site with a new, more reliable way to send ringtones to Verizon phones.

Give it a try when you get a chance. It should work much better this time.

Good luck. Let me know how it goes (good, bad, or indifferent… but hopefully good).


***11/28 UPDATE*** 

First of all let me say, “Happy belated Thanksgiving!” to everyone. I hope at least some of you were able to download some of our featured Thanksgiving ringtones. I know you don’t usually think of Thanksgiving and ringtones, but it turns out that rapping Pilgrims are pretty popular.

Anyway… I just wanted to let you know that the message delivery still seems to be all over the place. For whatever Verizon was delivering more of the messages we sent for a while, then things got backed up for a few days, and now some people are saying they are getting their messages again.

We are still working on adding that new, more reliable way to send the messages to all you Verizon folks. Sorry it has taken a little longer that we first hoped, but we really are getting close now (really). Hang in there. I’ll post again as soon as it’s ready.

Later, Marsha


 ***10/17 UPDATE*** 

Well, I have at least some good news. People are starting to say that they are getting at least some of the messages we are sending. I know it’s not great, but it’s better than nothing. 

I have noticed some comments where folks are encouraging you to change the SMS Address on your account. Be careful. Typically that will cause even more problems. Changing your SMS Address to your vtext address will probably not work. We can’t attach the ringtones and wallpapers to vtext messages and most (non-smart) Verizon phones can’t follow a link. Some people say that if they send the messages to your email address, then forward them to their phone it works. It might. Our testing shows that sometimes that works and other times it doesn’t. If you try it and it doesn’t work then make sure to go back to the My Account -> Change SMS page and erase your SMS Address (blank is the default). 

We are still working a quicker/more reliable way to send ringtones to Verizon phones and hope that is going to be ready soon.  Stay tuned…

- Marsha



 ***10/3 UPDATE***

We haven’t forgotten about you Verizon folks. We know that most of the messages are still not being delivered. The good news it that it looks like some messages got delivered a couple of nights ago, but unfortunately, it seems to be all plugged up again.

We’ve heard from some people that they have contacted Verizon and they say that it is our fault. Well, I find that hard to believe since other free content providers are experiencing the exact same problem.

Anyway, we are working to find other/better ways to deliver content on Verizon and hope to have something available soon, real soon. 

Thanks for your patience and support. I’ll post again as soon as I have some good news.

- Marsha


As some of you may have noticed, messages delivery to Verizon phones has been extremely slow recently. Some of you may be receiving the messages hours after you request them and others may not be receiving them at all.   

Sorry for all of the delays. We send the messages as soon as you request them, but (for whatever reason) the Verizon network is refusing to accept them. Until the situation is resolved, you may receive also receive an email that says, ”SMTP: connection refused”.  

The good or bad news (depending on your view) is that other content provides are also having problems connecting to the Verizon servers recently.  

Sorry again for the trouble. We’re working on it. Trust me, we want it to work as much as you do. Please check this blog from time to time for the latest updates.  

Later, Marsha

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Site refresh and Facebook integration

Hey, everyone!

First of all, let me say it has been a great pleasure to speak with MySpace about the problems our users have had getting MyxerTags to work on their site. I’m happy to say that – Oh, wait! Silly me, I forgot! We couldn’t get anyone at NewsCorpSpace to answer a single email, phone call, or smoke signal. We got blown off without so much as a scripted email response from their “support” department, which is really annoying.

Introducing the Myxer Facebook Application…

So in completely unrelated news, we’ve been busy building deep integration with Facebook, and we’re happy to announce the general availability of the Myxer Facebook application. This thing’s pretty cool. It lets you link your Myxer account to your Facebook account so that, for example, you can share your favorite MyxerTones really easily with your Facebook friends.

You can also search and explore all MyxerTones content right from within Facebook, and there are lots of little bells and whistles scattered about. Check it out and let us know what you think!

Install the Myxer Facebook Application:

Oh, and you’ve probably also noticed that we’ve done a little refresh of the site’s colors and layout. One thing we’re trying to do is get pages to load faster to make browsing a better experience for people, and we took the opportunity to spruce up some of the interfaces. We’re still kinda figuring out how to best arrange some of our key pages, so bear with us if stuff seems a little out of place.

Hope all is well with you and yours.



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Suggestions for new categories and genres

Hey, everybody!

One thing we’ve been talking about lately around Myxer is how hopelessly inadequate our existing “category” set is. The current set of 8 or so categories (mainly musical genres) was taken from Billboard’s ranking system back when we only had a couple hundred artists on the site. Now that we’ve got over 10,000, it’s become pretty apparent that it’s time to add more categories, and probably some sub-genres.

Our most popular category by far is “Hip-Hop / R&B”, so we were thinking we ought to create several categories under that genre to help people find what they’re looking for. But the fact that the “Other” category has more artists in it than “Pop / Rock” (the next most popular category) is another indicator that we’re missing out on some popular genres.

So what do you think? What new or different genres or sub-genres do you think we should add to the system? (You can see the existing list on the explore page). Please leave your suggests in the comments of this post, or just send them in to if you’re really shy.



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MySpace being, well, silly

Hey, everyone. We’ve started to see a few cases where people try to post MyxerTags on their MySpace profile, or in bulletins, and the links get garbled by MySpace such that they end up dropping people that click on them on the MySpace home page. Not very helpful when you’re trying to get ringtones!

I’m not sure whether they’re having “technical difficulties” over there, or if this is some kind of crazy scheme to extort money from us (ha ha! have you seen how much we’re (not) charging around here?), but I thought I’d make a note of it and ask anyone to let us know if you’re having problems integrating MyxerTones with MySpace.

Boy, I hope they’re not doing this on purpose, because there are plenty of other online social networks that I’m sure our million+ users would love to have MyxerTones endorse…



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Verizon RAZR/KRZR (and more) fixed!

Hey, everyone. Just a quick note to make sure everyone’s aware that we’ve been diligently working the Verizon issue, and actually have some good news to report. Thanks to the work of a lot of our crew (and support from a lot of helpful MyxerTones users), we were finally able to “get through” to Verizon and help them fix up some of their infrastructure configuration problems.

Bill has updated a previous post with the current state of the Verizon world (as we know it), but I wanted to write a quick note to make sure everyone saw it. The best news is that the RAZR and KRZR (along with several other popular phones) are now working with the same good quality that they used to have before all this nonsense started.

Thanks to everyone for your patience as we worked to get these issues resolved. You wouldn’t believe how complicated this stuff can get! Oh, BTW, we know you poor Samsung Axxx users are still not too happy, and we haven’t given up on you.

Peace, Myk

in news,verizon wireless with 257 Comments
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