All Entries in the "support" Category
Verizon Update
Hey there, I just wanted to give you the latest skinny on Verizon support.
Not receiving the message? We send the ringtone messages as soon as you request them, but sometimes it takes the carriers, especially Verizon, a while to deliver them. If it’s been longer than 20-30 minutes since you sent the message, double check [...]
MySpace being, well, silly
Hey, everyone. We’ve started to see a few cases where people try to post MyxerTags on their MySpace profile, or in bulletins, and the links get garbled by MySpace such that they end up dropping people that click on them on the MySpace home page. Not very helpful when you’re trying to get ringtones!
I’m not [...]
Verizon RAZR/KRZR (and more) fixed!
Hey, everyone. Just a quick note to make sure everyone’s aware that we’ve been diligently working the Verizon issue, and actually have some good news to report. Thanks to the work of a lot of our crew (and support from a lot of helpful MyxerTones users), we were finally able to “get through” to Verizon [...]
Verizon yukiness continues…
Seems ringtone behavior has changed on a lot of the Verizon phones. We are getting more and more recent feedback about lots of Verizon phones being affected. We’ve heard feedback about ringtones no longer sounding as good as they used to, getting error messages when trying to download ringtones, no ringtone attachment with [...]
Verizon yuckiness
Well, it seems like Verizon has changed something recently which is causing some of the ringtones we are sending to be delivered as QCP files (which typically don’t sound as good).
[UPDATE 4/21: We think we've worked around Verizon's changes and gotten things working again. If you have a Verizon phone, make sure you've specified your [...]