In the meantime, please follow the instructions displayed after you click the ‘Send to Phone’ button and download the ringtone to your phone then send it to your phone using your favorite email program. It doesn’t matter which one you use. If it doesn’t work the first time or if you get an error message, please just try it again. It can be a little flakey sometimes, but it should eventually work.

Thanks for your patience. If you have a question, please send a note to our support team and someone will get back to you lickety split.

—- 7/31 UPDATE —-

Thanks for all of your posts. We’re still working on being able to send the ringtones directly. We’ll definitely let you know as soon as anything changes.

I’ve noticed a few posts suggesting copying the file to your sd memory card instead of using email. That’s a great idea! Using email is just one way to get the file to your phone. If you can copy it to your sd memory card that should work too.

Enjoy!
Marsha

Thanks for your patience. Enjoy!

Marsha

Not receiving the message? We send the ringtone messages as soon as you request them, but sometimes it takes the carriers, especially Verizon, a while to deliver them. If it’s been longer than 20-30 minutes since you sent the message, double check that you have PIX messaging enabled on your phone and that you have a valid email address on your MyxerTones account and try resending it. Be patient. You should eventually receive the messages.

Can’t sent the song as your ringtone? Bummer, dude. Go to the My Account -> Phone Details page and check to make sure that you have selected the correct make and model for your phone. Not having the right info on your account may prevent us from sending the ringtone in the right format for your phone.

If you have one of the phones below, sorry, but the ability to use downloaded songs on those phones has been disabled by Verizon or the phone manufacturer. Unfortunately, that’s out of our control and there’s nothing we can do to fix it. It’s a real bummer for us too.

• Audiovox CDM8945
• LG VX5200
• LG VX8100
• LG VX 9800
• Pantech PN215
• Samsung A850
• Samsung A970

The ringtone doesn’t sound too good on your Razr? For some reason the songs we send by default are converted into QCP files before they are delivered. Since QCP is a pretty low quality format, they ringtones may not sound so good on your phone.

If you would like a higher quality sound, feel free to go to the My Account -> Phone Preferences page and change the default ringtone format to WAV. So why not always do this? Well, the drawback is that since WAV files are high quality, the files are really big and you’ll have to customize your ringtones and make them no longer than 7 seconds long.  

Having any other trouble? Please drop us a note and will be happy to take a closer look at your account.  

Thanks, Marsha

Bill has updated a previous post with the current state of the Verizon world (as we know it), but I wanted to write a quick note to make sure everyone saw it. The best news is that the RAZR and KRZR (along with several other popular phones) are now working with the same good quality that they used to have before all this nonsense started.

Thanks to everyone for your patience as we worked to get these issues resolved. You wouldn’t believe how complicated this stuff can get! Oh, BTW, we know you poor Samsung Axxx users are still not too happy, and we haven’t given up on you.

Peace, Myk

6/12/07 UPDATE

We’ve got ringtones working (and sounding good) on more phones with the latest updates we’ve just made to the site.  Be sure you’ve set your phone details correctly and don’t have any ringtone overrides set if your phone is listed as working below.  Here is what we’re currently seeing:

Audiovox CDM-8940 works

LG – seems like most are working again but we’ve specifically tested the following:
VX9900 (enV)
VX8500 (Chocolate)
VX8300
VX8000
VX7000
VX6000
VX5300

Motorola – mixed results
working – Razr (V3), E815, V710, Krzr (K1M), L7C
sort of working – V325 (doesn’t sound very good, but you can set it as a ringtone)

We just tried the Razr again and the ringtone is saved as a sound but you can still set it as a ringtone from ‘Get It Now’.

Nokia 6315I works

Samsung – mixed results
working - SCH-U series (SCH-U740, SCH-U620)
not working - SCH-A series (SCH-A870, SCH-A930)
SCH-A950 seems to work with AWB or MP3 format sometimes

We have received feedback that AMR or WAV works on the SCH-A series so you could try those formats. However, WAV files are very large which cause the ringtones to be fairly short (6 to 10 seconds).

We are seeing new developments every day so stay tuned, we’ll keep the blog updated.

Charlene

[UPDATE 4/21: We think we've worked around Verizon's changes and gotten things working again. If you have a Verizon phone, make sure you've specified your phone model on the phone details page so that we can twiddle the right bits to get ringtones to you correctly.]

This is happening on the Motorola V3 Razr, Motorola V325, and possibly some other phones. There also seems to be something weird happening with the Samsung A950. That phone just doesn’t seem to be working anymore. We’ve had some users tell us that they are getting errors when they receive the message on their phone and others say that there is no sound attached. Aarg!

Please let us know if you are are having any problems or if you have found a new ringtone format that works better for your Verizon phone.

In the meantime, we are trying everything we can think of on our end. We’ll let you know if we find anything. Stay tuned…

Bill