Verizon Wireless message delivery update

Yea! We just switched over to use a new, more reliable way to send messages to you Verizon Wireless folks. You may still see some delays as we work out the kinks, but it should be much better now. Give it a try when you get a chance and drop us a note if you want to tell us how great it is (or if you have any questions/problems), http://www.myxertones.com/feedback/.

Thanks for your patience. Enjoy!

Marsha

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Verizon message delivery problems

***12/6 UPDATE***  

Finally, some good new. We have just (and I mean just) updated our site with a new, more reliable way to send ringtones to Verizon phones.

Give it a try when you get a chance. It should work much better this time.

Good luck. Let me know how it goes (good, bad, or indifferent… but hopefully good). http://www.myxertones.com/feedback/.

Marsha

***11/28 UPDATE*** 

First of all let me say, “Happy belated Thanksgiving!” to everyone. I hope at least some of you were able to download some of our featured Thanksgiving ringtones. I know you don’t usually think of Thanksgiving and ringtones, but it turns out that rapping Pilgrims are pretty popular.

Anyway… I just wanted to let you know that the message delivery still seems to be all over the place. For whatever Verizon was delivering more of the messages we sent for a while, then things got backed up for a few days, and now some people are saying they are getting their messages again.

We are still working on adding that new, more reliable way to send the messages to all you Verizon folks. Sorry it has taken a little longer that we first hoped, but we really are getting close now (really). Hang in there. I’ll post again as soon as it’s ready.

Later, Marsha

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 ***10/17 UPDATE*** 

Well, I have at least some good news. People are starting to say that they are getting at least some of the messages we are sending. I know it’s not great, but it’s better than nothing. 

I have noticed some comments where folks are encouraging you to change the SMS Address on your account. Be careful. Typically that will cause even more problems. Changing your SMS Address to your vtext address will probably not work. We can’t attach the ringtones and wallpapers to vtext messages and most (non-smart) Verizon phones can’t follow a link. Some people say that if they send the messages to your email address, then forward them to their phone it works. It might. Our testing shows that sometimes that works and other times it doesn’t. If you try it and it doesn’t work then make sure to go back to the My Account -> Change SMS page and erase your SMS Address (blank is the default). 

We are still working a quicker/more reliable way to send ringtones to Verizon phones and hope that is going to be ready soon.  Stay tuned…

- Marsha

 

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 ***10/3 UPDATE***

We haven’t forgotten about you Verizon folks. We know that most of the messages are still not being delivered. The good news it that it looks like some messages got delivered a couple of nights ago, but unfortunately, it seems to be all plugged up again.

We’ve heard from some people that they have contacted Verizon and they say that it is our fault. Well, I find that hard to believe since other free content providers are experiencing the exact same problem.

Anyway, we are working to find other/better ways to deliver content on Verizon and hope to have something available soon, real soon. 

Thanks for your patience and support. I’ll post again as soon as I have some good news.

- Marsha

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As some of you may have noticed, messages delivery to Verizon phones has been extremely slow recently. Some of you may be receiving the messages hours after you request them and others may not be receiving them at all.   

Sorry for all of the delays. We send the messages as soon as you request them, but (for whatever reason) the Verizon network is refusing to accept them. Until the situation is resolved, you may receive also receive an email that says, ”SMTP: connection refused”.  

The good or bad news (depending on your view) is that other content provides are also having problems connecting to the Verizon servers recently.  

Sorry again for the trouble. We’re working on it. Trust me, we want it to work as much as you do. Please check this blog from time to time for the latest updates.  

Later, Marsha

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Verizon Update

Hey there, I just wanted to give you the latest skinny on Verizon support.

Not receiving the message? We send the ringtone messages as soon as you request them, but sometimes it takes the carriers, especially Verizon, a while to deliver them. If it’s been longer than 20-30 minutes since you sent the message, double check that you have PIX messaging enabled on your phone and that you have a valid email address on your MyxerTones account and try resending it. Be patient. You should eventually receive the messages.

Can’t sent the song as your ringtone? Bummer, dude. Go to the My Account -> Phone Details page and check to make sure that you have selected the correct make and model for your phone. Not having the right info on your account may prevent us from sending the ringtone in the right format for your phone.

If you have one of the phones below, sorry, but the ability to use downloaded songs on those phones has been disabled by Verizon or the phone manufacturer. Unfortunately, that’s out of our control and there’s nothing we can do to fix it. It’s a real bummer for us too.

  • Audiovox CDM8945
  • LG VX5200
  • LG VX8100
  • LG VX 9800
  • Pantech PN215
  • Samsung A850
  • Samsung A970

The ringtone doesn’t sound too good on your Razr? For some reason the songs we send by default are converted into QCP files before they are delivered. Since QCP is a pretty low quality format, they ringtones may not sound so good on your phone.

If you would like a higher quality sound, feel free to go to the My Account -> Phone Preferences page and change the default ringtone format to WAV. So why not always do this? Well, the drawback is that since WAV files are high quality, the files are really big and you’ll have to customize your ringtones and make them no longer than 7 seconds long.  

Having any other trouble? Please drop us a note and will be happy to take a closer look at your account.  

Thanks, Marsha

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Verizon RAZR/KRZR (and more) fixed!

Hey, everyone. Just a quick note to make sure everyone’s aware that we’ve been diligently working the Verizon issue, and actually have some good news to report. Thanks to the work of a lot of our crew (and support from a lot of helpful MyxerTones users), we were finally able to “get through” to Verizon and help them fix up some of their infrastructure configuration problems.

Bill has updated a previous post with the current state of the Verizon world (as we know it), but I wanted to write a quick note to make sure everyone saw it. The best news is that the RAZR and KRZR (along with several other popular phones) are now working with the same good quality that they used to have before all this nonsense started.

Thanks to everyone for your patience as we worked to get these issues resolved. You wouldn’t believe how complicated this stuff can get! Oh, BTW, we know you poor Samsung Axxx users are still not too happy, and we haven’t given up on you.

Peace, Myk

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Verizon yukiness continues…

Seems ringtone behavior has changed on a lot of the Verizon phones. We are getting more and more recent feedback about lots of Verizon phones being affected. We’ve heard feedback about ringtones no longer sounding as good as they used to, getting error messages when trying to download ringtones, no ringtone attachment with the ringtone message and ringtones can only be saved as a sound. We’re still trying to figure out exactly which phones have been affected and what, if any, workarounds are available.

6/12/07 UPDATE

We’ve got ringtones working (and sounding good) on more phones with the latest updates we’ve just made to the site.  Be sure you’ve set your phone details correctly and don’t have any ringtone overrides set if your phone is listed as working below.  Here is what we’re currently seeing:

Audiovox CDM-8940 works

LG – seems like most are working again but we’ve specifically tested the following:
VX9900 (enV)
VX8500 (Chocolate)
VX8300
VX8000
VX7000
VX6000
VX5300

Motorola – mixed results
working – Razr (V3), E815, V710, Krzr (K1M), L7C

sort of working – V325 (doesn’t sound very good, but you can set it as a ringtone)

We just tried the Razr again and the ringtone is saved as a sound but you can still set it as a ringtone from ‘Get It Now’.

Nokia 6315I works

Samsung – mixed results
working – SCH-U series (SCH-U740, SCH-U620)
not working – SCH-A series (SCH-A870, SCH-A930)

SCH-A950 seems to work with AWB or MP3 format sometimes

We have received feedback that AMR or WAV works on the SCH-A series so you could try those formats. However, WAV files are very large which cause the ringtones to be fairly short (6 to 10 seconds).

We are seeing new developments every day so stay tuned, we’ll keep the blog updated.

Charlene

in news,verizon wireless with 208 Comments
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