Verizon yuckiness

Well, it seems like Verizon has changed something recently which is causing some of the ringtones we are sending to be delivered as QCP files (which typically don’t sound as good).

[UPDATE 4/21: We think we've worked around Verizon's changes and gotten things working again. If you have a Verizon phone, make sure you've specified your phone model on the phone details page so that we can twiddle the right bits to get ringtones to you correctly.]

This is happening on the Motorola V3 Razr, Motorola V325, and possibly some other phones. There also seems to be something weird happening with the Samsung A950. That phone just doesn’t seem to be working anymore. We’ve had some users tell us that they are getting errors when they receive the message on their phone and others say that there is no sound attached. Aarg!

Please let us know if you are are having any problems or if you have found a new ringtone format that works better for your Verizon phone.

In the meantime, we are trying everything we can think of on our end. We’ll let you know if we find anything. Stay tuned…

in news,verizon wireless with 130 Comments

Verizon is working again!

MyxerTones is once again successfully sending ringtones and wallpapers to users on Verizon (which makes us and you much happier). If you sent content over the last few days and haven’t received it, you can resend any ringtones or wallpapers from your recent ringtones and wallpapers page. If you are still having difficulty, please let us know.


in news,verizon wireless with 39 Comments

Errors sending ringtones and wallpapers to Verizon users

Were continuing to have problems sending ringtones and wallpapers to users on Verizon. We’re working on it, but for now you may not be able to receive your ringtones if you are on Verizon.

Sorry. Stay tuned for further details.


in verizon wireless with 48 Comments

Better Support for Verizon Phones

Was the sound quality of the ringtone you downloaded to your Verizon phone not quite up to snuff? Worse yet, did you have trouble setting the song you downloaded from us as your ringtone at all?

If so, try resending the ringtone using a different ringtone format. Just sign-in and go to the My Account page, change the Preferred Ringtone Format, then go back to your homepage and resend your song from the Recent MyxerTones list.

If you find a format that works better for your phone, Please drop us a note to let us know so we can update our site. If you can’t find one that works, let us know that too.

Here’s what we have heard from some of our users so far:
LG 8000 – Try MP3
Motorola E815 – Try MP3
Motorola V26x – Try QCP
Motorola V276 – Try QCP
Motorola V710 – Try MP3
Samsung SCH-A950 – Try AAC


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Verizon / Motorola V710 Woes

We receive a lot of notes from confused owners of the Motorola V710. They can’t seem to find the option to “save as ringtone” after they download song files from MyxerTones. I mean, this is a sweet phone, right? So it must be that these owners are just doing something wrong. Well, you might be surprised to know that the reason for this is: carrier greed.

The fact is that Verizon has intentionally disabled the ability to save downloaded songs as ringtones on the v710 in order to force people to pay money to them (Verizon) for their limited set of canned ringtones instead of being free to use whatever ringtone they want. This isn’t the only thing they’ve crippled on this phone, as documented in various sites. It’s apparently even been enough to start class action suits against Verizon (though I’m not sure of the status of those).

Now, there are some enterprising people out there that have figured out all sorts of wonderful hacks for “healing” these phones, but the fact is that most normal people (people that aren’t comfortable with serial cables and hex editors) are just not going to be able to use MyxerTones or similar services to get what they want onto their phone. If you’re one of the brave hackers, feel free to check out sites like Wireless Advisor and Nuclear Elephant for more technical info. If not, I’m sorry to say I don’t think we can support your V710 at the current time.


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