Hey there, I just wanted to give you the latest skinny on Verizon support.

Not receiving the message? We send the ringtone messages as soon as you request them, but sometimes it takes the carriers, especially Verizon, a while to deliver them. If it’s been longer than 20-30 minutes since you sent the message, double check that you have PIX messaging enabled on your phone and that you have a valid email address on your MyxerTones account and try resending it. Be patient. You should eventually receive the messages.

Can’t sent the song as your ringtone? Bummer, dude. Go to the My Account -> Phone Details page and check to make sure that you have selected the correct make and model for your phone. Not having the right info on your account may prevent us from sending the ringtone in the right format for your phone.

If you have one of the phones below, sorry, but the ability to use downloaded songs on those phones has been disabled by Verizon or the phone manufacturer. Unfortunately, that’s out of our control and there’s nothing we can do to fix it. It’s a real bummer for us too.

• Audiovox CDM8945
• LG VX5200
• LG VX8100
• LG VX 9800
• Pantech PN215
• Samsung A850
• Samsung A970

The ringtone doesn’t sound too good on your Razr? For some reason the songs we send by default are converted into QCP files before they are delivered. Since QCP is a pretty low quality format, they ringtones may not sound so good on your phone.

If you would like a higher quality sound, feel free to go to the My Account -> Phone Preferences page and change the default ringtone format to WAV. So why not always do this? Well, the drawback is that since WAV files are high quality, the files are really big and you’ll have to customize your ringtones and make them no longer than 7 seconds long.  

Having any other trouble? Please drop us a note and will be happy to take a closer look at your account.  

Thanks, Marsha

in verizon wireless with 24 Comments

Hey, everybody!

One thing we’ve been talking about lately around Myxer is how hopelessly inadequate our existing “category” set is. The current set of 8 or so categories (mainly musical genres) was taken from Billboard’s ranking system back when we only had a couple hundred artists on the site. Now that we’ve got over 10,000, it’s become pretty apparent that it’s time to add more categories, and probably some sub-genres.

Our most popular category by far is “Hip-Hop / R&B”, so we were thinking we ought to create several categories under that genre to help people find what they’re looking for. But the fact that the “Other” category has more artists in it than “Pop / Rock” (the next most popular category) is another indicator that we’re missing out on some popular genres.

So what do you think? What new or different genres or sub-genres do you think we should add to the system? (You can see the existing list on the explore page). Please leave your suggests in the comments of this post, or just send them in to artist@myxertones.com if you’re really shy.

Peace,

Myk

in news with 71 Comments

Hey, everyone. We’ve started to see a few cases where people try to post MyxerTags on their MySpace profile, or in bulletins, and the links get garbled by MySpace such that they end up dropping people that click on them on the MySpace home page. Not very helpful when you’re trying to get ringtones!

I’m not sure whether they’re having “technical difficulties” over there, or if this is some kind of crazy scheme to extort money from us (ha ha! have you seen how much we’re (not) charging around here?), but I thought I’d make a note of it and ask anyone to let us know if you’re having problems integrating MyxerTones with MySpace.

Boy, I hope they’re not doing this on purpose, because there are plenty of other online social networks that I’m sure our million+ users would love to have MyxerTones endorse…

Peace,

Myk

in news with 49 Comments

Hey, everyone. Just a quick note to make sure everyone’s aware that we’ve been diligently working the Verizon issue, and actually have some good news to report. Thanks to the work of a lot of our crew (and support from a lot of helpful MyxerTones users), we were finally able to “get through” to Verizon and help them fix up some of their infrastructure configuration problems.

Bill has updated a previous post with the current state of the Verizon world (as we know it), but I wanted to write a quick note to make sure everyone saw it. The best news is that the RAZR and KRZR (along with several other popular phones) are now working with the same good quality that they used to have before all this nonsense started.

Thanks to everyone for your patience as we worked to get these issues resolved. You wouldn’t believe how complicated this stuff can get! Oh, BTW, we know you poor Samsung Axxx users are still not too happy, and we haven’t given up on you.

Peace, Myk

in news,verizon wireless with 257 Comments

If you are reading this, you probably already know that MyxerTones offers a free service that enables anyone to create, share and even sell their own ringtones and wallpapers and deliver them to any phone… What you may not know is that we also have a lot of people getting very creative as to how they can use the Myxer platform and mobile content to market and promote themselves, their companies and their causes… and not only with music ringtones. We are constantly finding out about new and different ways Myxer is being used. We have discovered authors using ringtones to promote book releases, and everyone from State Fairs to Charities, and College Alumni Associations using ringtones and mobile wallpapers to promote their brands and events. Even popular marketing blogs like John Jantsch’s DUCT TAPE MARKETING have championed the concept of “ringtone branding” and using the power and proliferation of mobile phones to get your brand and marketing message in the hands (and pockets) of the mobile masses. Here are a few examples of clever and non-traditional ringtones we have found within the MyxerTones catalog:

• Popular Podcaster and Sci-Fi/Horror Author Scott Sigler used a ringtone to promote the publication of his book ANCESTOR.
• Ringtones are being used to promote the San Diego County Fair.
• The State of Illinois Department of Commerce is using a ringtone to promote the State.

These are just a few examples of folks using Myxer to “ring outside the box.” If you create or come across other cool, creative, unusual or off the wall uses of MyxerTones, let us know!

— Jeff Sass

in news with 3 Comments